Terms of Service
Placing an order through this site or any of our related company sites indicates you accept these terms and conditions.
PLEASE READ CAREFULLY as this applies to all purchases made online or offline from Elite Minds Inc and for related products sold on this website which are provided by Elite Minds Inc.
By accepting charge(s) for any product(s) or providing your credit card number or making payment by PayPal for product(s) made by or sold through Elite Minds Inc., customers (buyers) agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the customer will be considered as material alteration of this agreement and, therefore, are void with/without customer's acknowledgement. In addition, these terms and conditions are subject to change at any time, with or without prior written notice to the customer(s). Therefore, please check these terms and conditions carefully each time before you place an order from Elite Minds Inc.
Elite Minds Inc LIMITED REFUND GUARANTEE
Each returned product MUST follow the Elite Minds Inc. return merchandise procedures. Return procedures are spelled out below. Any returned merchandise that has not followed these procedures shall be rejected and marked as lost to Elite Minds Inc. Customer agrees that all returned products will be 100% complete(with the exception of items advertised as free gifts that may be kept), in re-saleable condition, and will include the original packaging material(s), manual(s), blank warranty card(s), and other accessories which have been provided by the manufacturer originally in the packaging. If any component(s) of the returned product is (are) missing, Elite Minds Inc's Return Procedure will be breached and shall reject the entire return or deduct the cost of missing pieces from any refund(if any is due based on the opinion of Elite Minds Inc.).
Elite Minds Inc. will gladly accept any merchandise for replacement which is/are defective or in damaged condition when received by the customer if it is returned within 30 days of purchases. Specific items may have different guarantee periods which are not altered by this 30 day damage/defect replacement offer. If you receive it and its broke, we will replace it. We do not accept returns for merchandise purchased at retail outlets, through other websites not controlled by Elite Minds Inc. or other services not provided directly by us. Returns for retail purchases depend solely on the retail store's policy. Any returns sent directly to Elite Minds Inc which were not purchased from Elite Minds Inc will be considered gifts to Elite Minds Inc. If you didn't buy it from us, there is no reason to return it to us, return it where you bought it.
Refunds for downloaded products(where applicable and if such product is covered by any guarantee) must be requested through our trouble ticket system which is available by clicking the Contact Us link on the website for that product. Email is unreliable so we cannot guarantee that we will receive your request by email, therefore you must submit refund requests through our trouble ticket system so we will be assured of receiving the request and there you can also track it even if your email is not working correctly. We are not responsible for email refund requests which are lost or which are filtered as spam. If you wish to request a refund for a downloaded product, do it through the trouble ticket system.
Satisfaction guarantees are made on some of our products. The Satisfaction Guarantee on downloadable software begins after the end user has downloaded and installed the product completely. We are not responsible for the buyer's inability to use his/her computer or his/her operating system therefore the inability to download, to run a program, or inability to use Windows does not qualify as dissatisfaction if the user has not actually downloaded and tried the product. We can verify a download is working and if it is not functional we will resolve the issue in a reasonable time once notified. We are not responsible if the end user's computer is missing windows components or other components needed to run the software such as .NET or Java. Those are free downloads and are easily installed by any competent person. Our satisfaction guarantee applies ONLY to our product and does not extend to third party products such as Windows, .Net or Java. If these are required to run our software and you are unable to install these correctly, then you need to contact someone with computer experience who can install them for you. We do not issue refunds if the end user is unable to install software not made by us.
If you didn't download it, then you cant be dissatisfied with it. If you do not understand Windows well enough to run or install standard software such as .Net or Java, then you can't be dissatisfied with our software because our software is not the problem. If you are dissatisfied with Windows or your ability to use a computer that is not dissatisfaction with our product.
If this is the case, then the customer should find a person who knows how to use a computer and can explain or setup the program for him/her. We provide support for our products, not for Windows and not general computer troubleshooting. Java and .Net are standard components and are used by thousands of programs including Windows itself. Almost all modern computers come with these pre-installed. If your computer was setup by someone who did it incorrectly, that is unfortunate, but you can install the needed software updates yourself. No satisfaction guarantee will apply to customers who are unable to use our software due to their inability to use Windows, their inability to understand or install standard software components, their inability to use or install standard windows components such as .NET and Java, Windows problems, computer hardware problems, or inability to install third party software. We are not responsible for the end user's failure to read compatibility information(ie buying Windows only software and trying to install it on a MacOSX system).
Support is available by clicking the Contact Us link. If you have any trouble with a product, feel free to contact us. If you need to know about the guarantee for a product, see the webpage the product was ordered from for that information. Guarantees vary depending on the product. When requesting support, let us know what product you are using, any error messages, and/or a description of the problem in detail. Most products include a guarantee of some sort which is spelled out on the appropriate page for the product. Filing a charge back through your credit card company, a PayPal dispute, or otherwise attempting to reverse payment without contacting support with a legitimate issue or for an RMA number will be considered fraud and all guarantees and obligations and support offers and replacement offers will be severed by such action on the part of the buyer.
The support procedure is Very simple: If you have a legitimate question, send it through our ticket system and our support will respond. If you have not received a response in 24 to 48 hours during the business week, then login to the ticket system using the access code you received when you posted the original request, if there was no response then send a follow up message. Sometimes requests are simply missed due to the problems described below.
Product Return Procedure
To return a product (“DEFECTIVE or NON-DEFECTIVE”) based upon Elite Minds Inc.'s replacement/return guarantee policy for that specific product and subject to those terms and limitations, you must e-mail our Returns Department(support) or contact us through the Trouble Ticket system to obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product. Elite Minds Inc will not accept any returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days within which return products must be received by Elite Minds Inc. Customer should prominently display the RMA number(s) clearly on the shipping label of boxes containing the returned product or on a note included with the return.
Insert a letter with the RMA and your name/address in the package with the product being returned. Any returned products that do not have Elite Minds Inc.'s RMA number and the buyer's name and address, will be considered as a breach of return policy(We have received returns in an envelope with no RMA information and an undecipherable return address, obviously we have no way of knowing who it is from and are therefore unable to issue a refund or even to associate the package with a buyer).
Customer is solely responsible for shipping any non defective or defective returned product(s) to Elite Minds Inc. Elite Minds Inc. will not issue a return label for defective items unless and upon RMA department manager's approval depending on specific rare cases. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment and all returns MUST include tracking or delivery confirmation numbers. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Sending returns by an untraceable method will be considered a breach of the return policy.
If customer has not received an email confirmation that the return was received within 2 weeks of sending it, customer should contact support so they can check the status and verify it was received. Returns must be received by us within 2 weeks of the end of any guarantee period. This allows plenty of transit time for the item which normally should not take over 7-10 days. Returns postmarked after the warranty/guarantee period are not covered under the warranty/guarantee. If you have not received a confirmation within two weeks, it may mean your return was lost, misplaced, there was no customer or RMA information enclosed with the return or it was illegible. Any unclaimed, unidentifiable, or otherwise unprocessable returns are destroyed or recycled after two weeks of receipt and can no longer be processed. So the short version is, if you send a return, follow up in 2 weeks if you do not receive an email confirmation, and after that period we no longer keep returns. In other words, contacting us 3 or 6 months after a return was supposedly mailed will do no good because it was either processed or discarded after such a long time. Tracking information is also no longer available after such a long time period so you would be unable to prove shipment. That is why we urge you to follow up in 2 weeks if you have not already received a confirmation. Following up in 2 days does not allow enough transit time, however 7-10 days is usually good. Unfortunately, of the few returns we do receive, many have no RMA number or customer information in spite of the above instructions or they are hand written and illegible. We receive a product in an envelope and either no return address or an illegible address or an address that does not correspond to any of our customers. Such returns are impossible to process and are held 2 weeks while we wait for the customer to contact us, then discarded or recycled. Then, three or six months later, this customer contacts support to complain or to check the status, however life has moved on by this point, the original warranty/guarantee period has expired and if their order was received, if they shipped using a traceable means the tracking information has expired and is no longer available to prove shipment, the return was unprocessable for one of the previously listed reasons and destroyed or recycled. We cannot hold returns indefinitely and hope to match an unprocessable return to a customer six months later. Unfortunately there are some dishonest persons who abuse satisfaction guarantees. They use the product then return it the day before the guarantee expires not because they are dissatisfied but because their plan was to obtain the use of a product for free. There are also persons who wait three or six months, then insist they sent a return when they in fact sent nothing and are only trying to obtain a refund. They hope that in that time period the company will have received at least one unidentified return which this person can claim was theirs. These people do this for every product they order, from any company, to play the system like a lottery and obtain free merchandise. As a business, we must protect ourselves from such persons(not so much for our monetary loss but simply because it is wrong to encourage their activity by making theft easy) so I am sure you understand why there are reasonable limitations on returns and guarantees. If you send a return and do not receive a confirmation, follow up in 2 weeks.
Elite Minds Inc. MAKES NO REPRESENTATION for any product's any warranty unless specified.
LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES Elite Minds Inc (“Elite Minds Inc.”)'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Elite Minds Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Elite Minds Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Elite Minds Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.Elite Minds Inc. DOES NOT, AND IS NOT, RESPONSIBLE FOR ANY LOST DATA, ONLINE ERRORS, DISPLAYING ERRORS, ONLINE PAGE ERRORS OR ANY ONLINE PROCESSING ERRORS THAT HAVE COSTED BY MACHINES OR COMPUTERS. Elite Minds Inc. DOES NOT HOLD ANY LIABILITIES FOR ANY LOST OF EMAILS DUE TO TECHNICAL ERROR(S).
Order Processing Information Requirements
Shipments normally ship out the second or third business day after receiving your order (excluding holidays). Elite Minds Inc. may contact you regarding the order you have placed. If, for any reason, you cannot be reached by email, your order will be put on hold. Elite Minds Inc. does not hold any responsibilities for delaying any on hold orders. It is the customer's responsibility to make sure order information has been input clearly and correctly. Orders that provide obviously invalid shipping addresses, bogus information, fake names, initials only, or otherwise obvious attempts to conceal or deceive will be automatically marked as suspected fraudulent orders and placed on hold pending security review. See our Privacy statement for information on how we protect your privacy.
On Hold Status
On hold status is defined as any order that cannot be processed due to an error or that is suspected of being fraudulent. We might hold your order for the following reasons:
- Credit card information cannot be verified.
- Billing information and/or shipping information cannot be matched.
- IP address country does not match shipping address
- Credit Card processor has rejected your order due to human or mechanical error.
- Ship to address or name does not match credit card record as authorized user.
- Receiver country is a known high fraud area(Nigeria, Indonesia, etc.)
- Address provided as shipping address is identified as invalid by USPS or UPS.
- Buyer provided misleading or deceptive or obviously incomplete or inaccurate information during the order process(obviously fake name, only a city/state with no actual po box or shipping street addr, only a number with no street name etc.).
In order to prevent any delay of shipments, please make sure you have correctly
input your billing and shipping information. This information is sent in your confirmation/receipt email. We reserve the right to
refuse any order.
An email will be sent to the email address used to place the order for
any orders that are held because of incomplete or otherwise inaccurate
information. These orders will be held until we receive a response with
the corrected information. If you do not receive a confirmation email, it indicates the email address you used was invalid or not working.
LOST OR DAMAGED PACKAGE
-Elite Minds Inc limited liability
Elite Minds Inc. does not hold any responsibility for any lost shipment due to shipping carriers mistakes or wrongdoings. In addition, however, Elite Minds Inc. will issue a second shipment under special condition after 15 days from package loss report provided tracking information is unavailable or shows the package was not delivered. Under any CIRCUMSTANCES, Elite Minds Inc.'s liability limits to refund or replacement or may provide second shipment upon condition approval. We hold no responsibility for shipment to incorrect addresses if the buyer provided an incorrect address or incomplete address. We will ship to the address provided by the buyer, it is the buyer's responsibility to verify the buyer inputs a correct address.
Elite Minds Inc. reserves the right to change any price at anytime. All pricing errors are subject to correction. We reserve the right to refuse any order.
Elite Minds Inc. is not responsible for typographical errors. All typographical errors are subject to correction.
Elite Minds Inc. offers some products which can be downloaded as files. This download is available for a limited time after purchase. If the installation file is lost or if the product is not downloaded immediately after purchase, the sale is still considered completed. We do not provide lifetime free replacement downloads, customer will need to repurchase the item if customer has lost the product, lost the activation code(if any), or failed to download at the time of purchase or failed to make appropriate backups. If customer has download problems, we will make a reasonable effort to assist customer in completing the download within a reasonable time after purchase but we are not responsible for the failure of buyer's computer/software/operating system or Internet connection or the user's computer skills or ability if they are unable to download as a result of their own equipment problems, their internet connectivity, or limited ability to use the files or limited ability to use their computer.
Any product that does not explicitly list a satisfaction guarantee or other guarantee is sold As-Is, without warranty. Defective products will be replaced but there are no refunds on items that have no guarantee such as, but not limited to, entertainment products, audio books, movies, or DVD movies. Specifically, but not exclusively, there are no returns accepted or guarantees made for our historical books, audio programs, documentary or other videos, no guarantee for educational courses unless specified otherwise on their respective websites. The Speak English Like A Genius course does not qualify for returns or refunds due to the nature of the video course(you can't learn from the course and then get your money back after you have received the value of the course; this is the same policy you will find with any educational course from other companies). You cannot read a book and then return it. All such items are sold as-is.
Individual products may have additional terms, limitations, guarantees, or disclaimers which will be listed on the website for that product. The main Corporate Declaration of Terms and Conditions will take precedence over any conflict between terms on product specific sites.